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desk careguide

Please see below helpful tips and guidance to get the best out of your desk.

Congratulations on your purchase of a height adjustable desk! 

If you need instructions on how to assemble the desk, please see the user manual below:

Video instructions can be found here

If you are looking to connect the desk via bluetooth then head here



Common Error Codes:

E01 – perform rest

E16 – Please turn power off and back on then perform reset

If you experience any power disruptions or power failures to the desk, please perform a reset once power has been restored.


How to perform a reset:

1. Hold DOWN button on desk panel to ensure the columns are retracted to their lower limit (whether it is the fully retracted hard stop or a configured lower limit).

2. Briefly release DOWN.


3. Press and hold DOWN for 5 seconds, wait until all desk movement has stopped, then release.


3.1. If initialisation is successful, columns will do a slight up/down “handshake” movement.


3.2. If you have a desk panel with display, E01 is displayed during this part of the procedure.

Please see below for trouble shooting guide including reset:

If any other error codes are displayed, please contact us for how to resolve at

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