TROUBLESHOOTING

Please see below guidance to get the best out of your workstation

All our consoles are tested at the highest level to make sure they meet the demand and requirements of a demanding 24 hour environment. If for some reason, there is an issue with a console then please follow the steps below:

How to perform a reset:

1. Hold DOWN button on desk panel to ensure the columns are retracted to their lower limit (whether it is the fully retracted hard stop or a configured lower limit).

​

2. Briefly release DOWN.

​

3. Press and hold DOWN for 5 seconds, wait until all desk movement has stopped, then release.

​

3.1. If initialisation is successful, columns will do a slight up/down “handshake” movement.

​

3.2. If you have a desk panel with display, E01 is displayed during this part of the procedure.

Basic Error Codes

E01 – perform rest

E16 – Please turn power off and back on then perform reset

If you see another error code not mentioned above, please perform a reset.

If you experience any power disruptions or power failures to the control room, please perform a reset once power has been restored.

​

​

Please see below for more info on troubleshooting the console: